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Introduction
The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft® Windows® XP Professional in a variety of stand-alone and network operating system environments. It provides in-depth, hands-on training for Information Technology (IT) professionals responsible for the planning, implementation, management, and support of Windows XP Professional.
Audience
The target audience consists of IT support professionals who:
- Are new to the Windows XP Professional product.
- Provide Helpdesk support for Windows XP Professional desktops.
- Provide support for the Microsoft Windows NT version 4.0 or Windows 2000 Server family of products, or support for a Microsoft Windows XP solution environment.
At Course Completion
After completing this course, students will be able to:
- Plan and install Windows XP Professional.
- Automate an installation of Windows XP Professional.
- Configure and manage hardware on a computer running Windows XP Professional.
- Manage disks.
- Configure and manage file systems.
- Troubleshoot the boot process and other system issues.
- Configure and support Transmission Control Protocol/Internet Protocol (TCP/IP).
- Configure the desktop environment, and use profiles to control desktop customization.
- Configure security, privacy, and connection settings for Internet Explorer.
- Configure Windows XP Professional to operate on Microsoft networks.
- Support remote users.
- Configure Windows XP Professional for mobile computing.
- Monitor resources and performance.
Prerequisites
Before attending this course, students must have:
- A+ certification, or equivalent knowledge.
- Network+ certification, or equivalent knowledge.
Course Outline
- Installing Microsoft Windows XP Professional
- Planning an Installation of Microsoft Windows XP Professional
- Installing Windows XP Professional from a Product CD
- Installing Windows XP Professional over a Network
- Upgrading to Microsoft Windows XP Professional.
- Transferring User Settings by Using the USMT
- Activating Windows XP Professional
- Troubleshooting Failed Installations
- Automating an Installation of Microsoft Windows XP Professional
- Introduction to Automating an Installation of Windows XP Professional
- Creating Answer Files
- Creating a Uniqueness Database File
- How Setup Uses Answer Files and UDFs
- Performing an Automated Installation of Windows XP Professional
- Introduction to Creating and Deploying an Image
- Preparing a Reference Computer
- Creating, Testing, and Deploying an Image
- Remote Installation Services
- Configuring Hardware on a Computer Running Microsoft Windows XP Professional
- Installing and Configuring Hardware Devices
- Working with Drivers
- Troubleshooting Hardware Devices
- Managing Disks
- Working with Disk Management
- Working with Basic Disks
- Working with Dynamic Disks
- Preparing Disks When Upgrading to Windows XP Professional
- Managing Disks
- Defragmenting Volumes
- Configuring and Managing File Systems
- Working with File Systems
- Managing Data Compression
- Securing Data by Using EFS
- Troubleshooting the Boot Process and Other System Issues
- Examining the Windows XP Professional Boot Process
- Controlling System Settings During the Boot Process
- Changing Startup Behavior Using the Boot.ini File
- Using Advanced Boot Options to Troubleshoot Startup Problems
- Using the Recovery Console to Start the Computer
- Restoring a Computer to a Previous State
- Configuring the Desktop Environment
- Configuring User Desktop Settings
- Customizing the Desktop Environment
- Configuring System Settings
- Understanding How User Profiles and Group Policy Affect Desktop Customization
- Using Remote Assistance
- Configuring TCP/IP Addressing and Name Resolution
- Configuring IP Addresses
- Troubleshooting IP Addresses
- Determining TCP/IP Name Resolution Methods
- Configuring a DNS and WINS Client
- Connecting to a Remote Host
- Configuring Microsoft Windows XP Professional to Operate in Microsoft Windows Networks
- Examining Workgroups and User Accounts
- Creating and Authenticating Local User Accounts
- Configuring Local Security
- Configuring Logon Options in a Workgroup
- Configuring Networking Options in a Workgroup
- Joining a Domain
- Operating in a Domain
- Supporting Remote Users
- Establishing Remote Access Connections
- Connecting to Virtual Private Networks
- Configuring Inbound Connections
- Configuring Authentication Protocols and Encryption
- Using Remote Desktop
- Storing User Names and Passwords to Facilitate Remote Connections
- Configuring Microsoft Windows XP for Mobile Computing
- Configuring Hardware for Mobile Computing
- Configuring Power Management Options for Mobile Computing
- Making Files, Folders, and Web Pages Available for Offline Use
- Monitoring Resources and Performance
- Determining System Information
- Using Task Manager to Monitor System Performance
- Using Performance and Maintenance Tools to Improve Performance
- Monitoring Event Logs
- Configuring Program Compatibility
Microsoft Certified Professional Exams
Exam 70-270: Installing, Configuring, and Administering Microsoft Windows XP Professional
Course Materials
The student kit includes a comprehensive workbook and other necessary materials for this class.
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