Prerequisites

Before attending this course, students must have:

• Attended M2261: Supporting Users Running Microsoft Windows Desktop Operating Systems
• Experience using Microsoft Office as a general user.
• Experience using a Microsoft Windows operating system such as Microsoft Windows XP.

Course Outline

• Introduction to Desktop Application Support
  - Overview of Desktop Application Support
  - Overview of the Windows System Architecture
  - Overview of Application Installation
• Introduction to Troubleshooting
  - Troubleshooting MS-DOS-Based and Win16 Applications
  - Troubleshooting Win32 Applications
  - Troubleshooting Application Compatibility Issues Troubleshooting Security Issues Related to Applications
• Supporting Microsoft Internet Explorer
  - Configuring General Settings
  - Configuring Security and Privacy Settings
  - Configuring Content Settings
  - Configuring Connectivity Settings
  - Configuring Program and Advanced Settings
  - Customizing Internet Explorer
• Supporting Outlook Express
  - Configuring Outlook Express for Email
  - Managing Outlook Express Data
  - Configuring Outlook Express for Newsgroups
• Supporting Microsoft Office
  - Introduction to Supporting Microsoft Office
  - Supporting Office Installation
  - Supporting an Upgrade
  - Managing Office Security and Recoverability
  - Managing Office Language Features
• Supporting Microsoft Outlook
  - Configuring Outlook
  - Managing Outlook Data
  - Troubleshooting Outlook

Microsoft Certified Professional Exams

Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Course Materials

The student kit includes a comprehensive workbook and other necessary materials for this class.

Related courses:

• M2261: Supporting Users Running the Microsoft Windows XP Operating System
• M2272: Implementing and Supporting Microsoft Windows XP Professional
• M2285: Installing, Configuring, and Administering Microsoft Windows XP Professional

Microsoft Software Assurance

What is Software Assurance?

Software Assurance (SA) provides an easy way for Microsoft's Volume Licensing customers to stay current with the latest and most innovative Microsoft products. Under the SA program, customers acquire the right to install any new release of products covered in the agreement during the term of their coverage. Companies can acquire tomorrow's technology at today's prices and have the ability to spread payments annually instead of paying up front. Visit www.microsoft.com/licensing to learn more about Microsoft's licensing programs.

What is the SA Enhancement Offering?

The SA Enhancement Offering is designed to increase customer satisfaction by giving customers more value from Software Assurance and a better Microsoft product experience. The Enhancement Offering contains tools, training, and support as well as additional licensing benefits which meet different customer needs across product segments and across customer segments. The many benefits include:

• Training vouchers redeemable
• Employee Purchase Program
• Home Use Program
• Problem Resolution Support
• TechNet Subscription
• Technology & Tools

What is the Software Assurance (SA) Training Voucher Program?

Qualifying organizations that purchase Software Assurance receive training credits from Microsoft. Each training credit is worth the equivalent of one day of training at Networking Technologies™. Customers can redeem these credits for SA Training Vouchers for select Microsoft courses from «Networking Technologies»™.

How to Get Started?

Contact the individual in your organization responsible for software purchases to verify that you purchased volume licensing with Software Assurance. We can help you activate your benefits and administer the training vouchers. To register for a training contact Education Center «Networking Technologies»™ directly via e-mail edu@tex.kiev.ua