IPTT v4.0 practices troubleshooting skills for administrators and engineers who support IP Telephony installations. IPTT prepares for one of the exams required for the IP Telephony Operations Specialization and Certification.The course revision number is skipping from v2.0 to v4.0 to acknowledge that both the Unity and the Call Manager software used in the course are revisions 4.

Who Should Attend

• Employee
• Customer
• Channel Partners/Resellers

Prerequisites

• CCNA, QOS or DQOS
• Also recommended: CVOICE, CIPT

After completing this course the student should be able to:

• Apply effective troubleshooting methods to resolve issues in complex IPT networks
• Troubleshoot common Call Manager configuration, integration, and operation problems.
• Troubleshoot Cisco and Microsoft AVVID components using the appropriate utilities and management tools.
• Troubleshoot common router, switch, and gateway configuration; integration; and operation issues and problems in AVVID networks.
• Resolve QoS issues in complex IPT networks using effective and appropriate troubleshooting and implementation methods.
• Troubleshoot common Unity configuration, integration, and operation issues and problems.
• Employ Cisco TAC as a troubleshooting and escalation tool

Course Outline

1. Applying Troubleshooting Methods
2. Troubleshooting CallManager, Network, Signaling, and Dial Plans Troubleshooting the CallManager Signaling Architecture
3. Troubleshooting AVVID Components
4. Troubleshooting Network Infrastructure
5. Applying Quality of Service in VoIP Networks
6. Troubleshooting Unity Voice Mail Systems
7. Escalating Trouble Tickets to TAC

Duration

5 Days (40 Hours)

Associated Certifications

CCVP / IPT Ops

Benefits Summary

• Modern equipment and small class group (5-6 student)
• Students work with real Cisco equipment (Cisco routers 25ХХ, 26ХХ, 36ХХ, 4000, 1 router for one person, switches Cisco Catalyst 2924 и 3550) at their individual PC, (Pentium IV, 512 МВ RAM, 17” monitor).
• Fully qualified, certified instructor (status CCDA, CCNP, CCAI).
• Theory amount to 40% from the total course duration.
• Practical skills, labs amount to 60% to learn a lesson more effective and strengthen new material.
• Testing system
• Pre-classes tests help to estimate knowledge level of using program and are intended for the most optimal choice of educational program.
• After-classes tests help to estimate knowledge received after trainings.
• Cisco Press manual.
• The courses will help to prepare for certified exam ССNA and CCNP in the future.
• After courses students are welcomed to use our support system during six months free using e-mail